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The Help
I Crashed My Car FAQ’s for Auto Body Shops
1. What is Help I Crashed My
Car?
A.
The collision industry’s first and only Internet and mobile
based Customer Service, Sales, Marketing, Advertising, Communications
and Customer Retention platform that will help collision repairers capture,
service and retain more “digital customers” and more revenues and profits.
2. What is a Digital Consumer?
A.
A “Digital Consumer” is an individual that uses smart phones,
text messaging, email, Face Book, My Space, LinkedIn, Twitter, Google, You Tube,
and other digital and/or social media technologies to perform their jobs, communicate
with business associates, friends and family, or educate and entertain themselves.
3. How many Digital Consumers are there?
A.
- 300,000,000 mobile phone users.
- 500,000,000 face book users.
- 100,000,000 LinkedIn users.
- More than 400,000,000 email accounts.
- More than 250,000,000 people use the Internet every day.
- More than 250,000,000 Google searches daily.
- More than 40,000,000 people use yelp.
- Growing larger every day!
4. What features and capabilities does my shop receiver with
my Help I Crashed My Car subscription?
A.
- An automated email and text based customer retention system that keeps
you connected with your previous customers for up to 7 years after their previous
repair!
- An email based marketing and newsletter system with 30 templates.
- A SMS/text based advertising, communication and marketing system.
- Integration with the world’s most powerful car Accident Emergency Assistant
phone app.
- The ability to receive a DirectConnect™
First Notice of Accident directly from the consumer’s phone from the scene of the
accident, including a map and directions to the scene of the accident.
- Social Media Marketing – Includes integration with Facebook, Twitter and
YouTube.
- Send vehicle status updates via email, text, Facebook or Twitter.
- The ability to share photos, videos and links with social media sites.
- Integrated.
- The ability to receive photos and accident reports directly into your MarketPlace
software.
- Digital Marketing University – links, videos and documents on how to use
and succeed with a digital marketing strategy and tactics.
- An integrated e-CSI / Customer Survey system where you can create your
own surveys and reports and receive an immediate response.
- Your shop becomes a Premier Member on the Help
I Crashed My Car mobile phone and Internet networks.
- Your shop receives Premier identification on search engine on consumer’s
phones and the Internet.(Premier Members always come to the top of the search on
the consumers phone).
- You can distribute an unlimited # of Car Accident
Emergency Assistant phone apps from your shop’s website, email or the respective
app stores.
- You download and install FREE web banners
and links that can be added to your website where your customers can download Help I Crashed My Car for FREE
.
- Your shop receives front page placement
on all phone apps when a consumer selects your shop as their preferred shop.
- You receive reviews, feedback, and CSI information directly from consumer.
- MSO’s can receive an optional centralized dashboard to monitor and measure
activities and results and setup a centralized “call center” to receive Repair Opportunities
in a central location.
5. Why should a body shop invest in
Help I Crashed My Car™ ?
A.
- Capture, Service and Retain more “digital consumers”.
- Increase sales, revenues and profitability.
- Allows shop to offer an OnStar like service.
- Improve Customer Service.
- Improve Communications.
- Improve Customer Retention.
- Overcome Potential Steering.
- Gain access to new, potential customers.
- Implement targeted marketing directly to individual consumers.
- Gain additional market share.
- Provide vehicle status communications.
- Receive DirectConnect First Notice of Accident
directly from the consumer.
6. Why was Help I Crashed My
Car developed?
7. Where can consumers download the
Help I Crashed My Car phone app?
A.
- iTunes app store.
- Blackberry AppWorld.
- Windows Mobile app store.
- Palm/WebOS app store.
- Android market.
- Help I Crashed My Car.com.
- Your website.
8. How long does it take for a consumer to download, install,
and setup the Help I Crashed My Car Accident
Emergency Assistant phone app?
9. Do I have to purchase or install any software?
A.
- No. Help I Crashed My Car does not require
a body shop to purchase or install any software. The MarketPlace™
software portion of Help I Crashed My Car is available
on the internet through any web browser.
- The Help I Crashed My Car banners and links
for shop web sites are available for FREE from
www.summitsoftwaresolutions.com and can be installed on any website in a
matter of minutes.
10. How can a body shop get the biggest benefit from Help I Crashed My Car?
A.
Implement, position, and market it correctly.
11. How should a body shop implement, position, and market
Help I Crashed My Car to get the biggest ROI?
A.
- Import every estimate into your Help I Crashed
My Car Platform.
- Ask all customers for their email address and mobile phone number so you
can provide them with your Car Care Tips newsletter
and include them in special pricing and offers.
- Send out an Introductory letter, post card, e-mail, fax, text to existing
customers, Agents, and all local businesses.
- Install the Help I Crashed My Car Front
Office Signage to make consumers aware you offer this service.
- Purchase and place Help I Crashed My Car
Point of Sale Brochures on your front counter.
- Install Help I Crashed My Car's FREE Banner
and Link on the shop’s web site.
- Play a Help I Crashed My Car You Tube Video
in your front office or customer waiting room.
- Train your CSR/Front Office personnel on the proper way to offer Help I Crashed My Car to every customer that drops off
a vehicle as well as others that pick up vehicle.
- Provide Agents with Help I Crashed My Car
Point of Sale brochure.
- Provide Dealers with Help I Crashed My Car
Point of Sale brochures.
- Provide local businesses with Help I Crashed My
Car Point of Sale brochures.
12. How much does Help I Crashed
My Car cost?
A.
LESS THAN $2.00 PER DAY!!!!!!
13. Do I have to sign a long term contract?
A.
No. The yearly subscription is cancellable at any time.
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